Global FAQ

{{alert.alertDescription}}

{{index+1}} / {{ alertBandDate.length}}

{{selectedAlertBand.alertDescription}}

Message last updated - Sunday 31^st August 2025

{{selectedAlertBand.incident.heading}}

Property List

{{selectedAlertBand.alertDescription}}

Message last updated - Sunday 31^st August 2025

{{selectedAlertBand.alertDescription}}

Message last updated - Sunday 31^st August 2025

{{selectedAlertBand.alertLinkText}} {{selectedAlertBand.alertLinkText}}

Accessibility Tools
- Household
  - Household
  - Services
  - Help and Advice
  - Environment
  - Your Local Area
  - Switch to Business / Developing / Corporate
    - Switch to Business / Developing / Corporate
    - Household
      - Household
      - Services
      - Help and Advice
      - Environment
      - Your Local Area
      - Switch to Business / Developing / Corporate
      - Newsroom
      - FAQs
      - Contact us
      - Log In
      - Accessibility & Languages
    - Business
      - Business
      - Services
      - Help & Advice
      - Network protection
      - Switch to Household / Developing / Corporate
      - Newsroom
      - FAQs
      - Contact us
      - Accessibility & Languages
    - Developing
      - Developing
      - Planning & Capacity
      - Water Services
      - Drainage Services
      - Self-lay
      - NAVs
      - Further Information
      - Switch to Household / Business / Corporate
      - Newsroom
      - FAQs
      - Contact us
      - Accessibility & Languages
    - Corporate
      - Corporate
      - About Us
      - Plans and Reports
      - Switch to Household / Business / Developing
      - Newsroom
      - FAQs
      - Contact us
      - Accessibility & Languages
  - Newsroom
  - FAQs
  - Contact us
  - Log In
  - Accessibility & Languages

[{"Steam":"Household","Selected":true,"ListofMenu":[{"name":"Services","anchorAttr":"href=\"/services/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"Water supply","anchorAttr":"href=\"/services/water-supply/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Monitoring water resources","anchorAttr":"href=\"/services/water-supply/monitoring-water-resources/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Where your water comes from","anchorAttr":"href=\"/services/water-supply/monitoring-water-resources/where-your-water-comes-from/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false}]},{"name":"Treating and cleaning","anchorAttr":"href=\"/services/water-supply/treating-and-cleaning/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Monitoring drinking water quality","anchorAttr":"href=\"/services/water-supply/monitoring-drinking-water-quality/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Keeping you connected","anchorAttr":"href=\"/services/water-supply/keeping-you-connected/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"How we save water","anchorAttr":"href=\"/services/water-supply/keeping-you-connected/how-we-save-water/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false},{"name":"Monitoring your water pressure","anchorAttr":"href=\"/services/water-supply/keeping-you-connected/water-pressure/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Mains water flushing","anchorAttr":"href=\"/services/water-supply/keeping-you-connected/mains-water-flushing/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false}]},{"name":"Looking after the water in your home","anchorAttr":"href=\"/services/water-supply/looking-after-the-water-in-your-home/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Leakage","anchorAttr":"href=\"/services/water-supply/leakage/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"How we fix leaks","anchorAttr":"href=\"/services/water-supply/leakage/how-we-repair-leaks/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false},{"name":"Report a leak","anchorAttr":"href=\"/services/water-supply/leakage/report-a-leak/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false}]},{"name":"Water meters","anchorAttr":"href=\"/services/water-supply/water-meters/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Switching to measured charges","anchorAttr":"href=\"/services/water-supply/water-meters/switching-to-measured-charges/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false,"submenu":[{"name":"Apply to switch","anchorAttr":"href=\"/services/water-supply/water-meters/switching-to-measured-charges/switch-to-metered-charges/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"5","selected":false}]},{"name":"Apply for a water meter","anchorAttr":"href=\"/services/water-supply/water-meters/apply-for-a-meter/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Smart meter upgrades","anchorAttr":"href=\"/services/water-supply/water-meters/upgraded-meters/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false,"submenu":[{"name":"Postcode checker","anchorAttr":"href=\"/services/water-supply/water-meters/upgraded-meters/postcode-checker/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"5","selected":false},{"name":"Book appointment","anchorAttr":"href=\"/services/water-supply/water-meters/upgraded-meters/book-appointment/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"5","selected":false}]}]},{"name":"Ownership","anchorAttr":"href=\"/services/water-supply/water-ownership/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Private water supply","anchorAttr":"href=\"/services/water-supply/water-ownership/private-water-supply/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false}]}]},{"name":"Wastewater treatment","anchorAttr":"href=\"/services/wastewater-treatment/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Down plugholes and toilets","anchorAttr":"href=\"/services/wastewater-treatment/down-plugholes-and-toilets/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"Keeping the sewers clear","anchorAttr":"href=\"/services/wastewater-treatment/keeping-the-sewers-clear/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Sewer pipe responsibility","anchorAttr":"href=\"/services/wastewater-treatment/keeping-the-sewers-clear/sewer-pipe-responsibility/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false},{"name":"Misconnections and how to avoid them","anchorAttr":"href=\"/services/wastewater-treatment/keeping-the-sewers-clear/misconnections/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Private pumping stations","anchorAttr":"href=\"/services/wastewater-treatment/keeping-the-sewers-clear/private-pumping-stations/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false}]},{"name":"Treating, cleaning and testing","anchorAttr":"href=\"/services/wastewater-treatment/treating-cleaning-and-testing/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Generating power from waste","anchorAttr":"href=\"/services/wastewater-treatment/generating-power-from-waste/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Recycling back to nature","anchorAttr":"href=\"/services/wastewater-treatment/recycling-back-to-nature/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Our wastewater only customers'","anchorAttr":"href=\"/services/wastewater-treatment/our-wastewater-only-customers/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Our services and standards","anchorAttr":"href=\"/services/our-services-and-standards/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Core customer information","anchorAttr":"href=\"/services/our-services-and-standards/core-customer-information/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"How to make a complaint","anchorAttr":"href=\"/services/our-services-and-standards/core-customer-information/how-to-make-a-complaint/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false}]},{"name":"Easy to access services","anchorAttr":"href=\"/services/our-services-and-standards/easy-to-access-services/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Extra support","anchorAttr":"href=\"/services/extra-support/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"How to read your bill","anchorAttr":"href=\"/services/extra-support/how-to-read-your-bill/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"Help paying your water bill","anchorAttr":"href=\"/services/extra-support/help-paying-your-water-bill/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Increased bill?","anchorAttr":"href=\"/services/extra-support/help-paying-your-water-bill/Increased-bill/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false,"submenu":[{"name":"Claim for a leakage allowance","anchorAttr":"href=\"/services/extra-support/help-paying-your-water-bill/Increased-bill/leakage-allowance-claim/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"5","selected":false}]}]},{"name":"Tariff options","anchorAttr":"href=\"/services/extra-support/tariff-options/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Our standard charges","anchorAttr":"href=\"/services/extra-support/tariff-options/our-standard-charges/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false,"submenu":[{"name":"Hartlepool","anchorAttr":"href=\"/services/extra-support/tariff-options/our-standard-charges/hartlepool-water/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"5","selected":false},{"name":"Finningley","anchorAttr":"href=\"/services/extra-support/tariff-options/our-standard-charges/finningley/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"5","selected":false},{"name":"Northstowe Area","anchorAttr":"href=\"/services/extra-support/tariff-options/our-standard-charges/northstowe-tariff/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"5","selected":false},{"name":"Woods Meadow","anchorAttr":"href=\"/services/extra-support/tariff-options/our-standard-charges/woods-meadow/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"5","selected":false},{"name":"Other charges","anchorAttr":"href=\"/services/extra-support/tariff-options/our-standard-charges/other-charges/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"5","selected":false}]},{"name":"Sewerage charges","anchorAttr":"href=\"/services/extra-support/tariff-options/sewerage-charges/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false,"submenu":[{"name":"Sewerage abatements","anchorAttr":"href=\"/services/extra-support/tariff-options/sewerage-charges/sewerage-abatements/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"5","selected":false},{"name":"Surface water drainage","anchorAttr":"href=\"/services/extra-support/tariff-options/sewerage-charges/surface-water-drainage/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"5","selected":false,"submenu":[{"name":"Apply for reduced standing charges","anchorAttr":"href=\"/services/extra-support/tariff-options/sewerage-charges/surface-water-drainage/reduced-standing-charges-apply/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"6","selected":false}]}]}]},{"name":"The story behind your bill","anchorAttr":"href=\"/services/extra-support/the-story-behind-your-bill/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Charges explained","anchorAttr":"href=\"/services/extra-support/charges-explained/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Changes to Essex & Suffolk Water bills","anchorAttr":"href=\"/services/extra-support/essex-and-suffolk-bill-changes/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Leisure","anchorAttr":"href=\"/services/leisure/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"FAQs","anchorAttr":"href=\"/global-faq/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]},{"name":"Help and Advice","anchorAttr":"href=\"/help-and-advice/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"MyAccount","anchorAttr":"href=\"/help-and-advice/my-account-online/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false},{"name":"Bills and payments","anchorAttr":"href=\"/help-and-advice/bills-and-payments/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Provide a meter reading","anchorAttr":"href=\"/help-and-advice/bills-and-payments/provide-a-meter-reading/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"How to read your meter","anchorAttr":"href=\"/help-and-advice/bills-and-payments/provide-a-meter-reading/how-to-read-your-meter/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false}]},{"name":"Ways to pay your bill","anchorAttr":"href=\"/help-and-advice/bills-and-payments/pay-my-bill/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Moving home","anchorAttr":"href=\"/help-and-advice/moving-home/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Tell us you're moving","anchorAttr":"href=\"/help-and-advice/moving-home/tell-us-you-are-moving/moving-home-form/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"Landlords and letting agents","anchorAttr":"href=\"/help-and-advice/moving-home/landlords-and-letting-agents/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"WaterCare","anchorAttr":"href=\"/help-and-advice/water-care/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Priority Services Register","anchorAttr":"href=\"/help-and-advice/water-care/priority-services/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Sign up for Priority Services","anchorAttr":"href=\"/help-and-advice/water-care/priority-services/sign-up-for-priority-services/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false}]},{"name":"Extra Care Support","anchorAttr":"href=\"/help-and-advice/water-care/extra-care-support/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Bogus callers and scams","anchorAttr":"href=\"/help-and-advice/water-care/bogus-caller/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Sign language interpreter","anchorAttr":"href=\"/help-and-advice/water-care/sign-language-interpreter/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Bereavement support","anchorAttr":"href=\"/help-and-advice/water-care/bereavement-support/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Notify us of a bereavement","anchorAttr":"href=\"/help-and-advice/water-care/bereavement-support/notify-us-of-a-bereavement/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false}]}]},{"name":"Flooding guidance","anchorAttr":"href=\"/help-and-advice/flooding-guidance/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Sewer flooding in your home","anchorAttr":"href=\"/help-and-advice/flooding-guidance/flooding-in-your-home/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Reducing the risk of flooding","anchorAttr":"href=\"/help-and-advice/flooding-guidance/flooding-in-your-home/reduce-the-risk-of-flooding/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false,"submenu":[{"name":"Bathroom tips","anchorAttr":"href=\"/help-and-advice/flooding-guidance/flooding-in-your-home/reduce-the-risk-of-flooding/bathroom-tips/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"5","selected":false},{"name":"Kitchen tips","anchorAttr":"href=\"/help-and-advice/flooding-guidance/flooding-in-your-home/reduce-the-risk-of-flooding/kitchen-tips/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"5","selected":false}]}]},{"name":"Support after a flood","anchorAttr":"href=\"/help-and-advice/flooding-guidance/support-after-a-flood/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Other types of flooding","anchorAttr":"href=\"/help-and-advice/flooding-guidance/other-types-of-flooding/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Drinking water advice","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Keeping water healthy","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/keeping-water-healthy/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"Self diagnosis","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/self-diagnosis/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Lead in drinking water","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/lead/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Cloudy water","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/cloudy-water/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Discoloured water","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/discoloured-water/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Hard water","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/hard-water/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Top tips for hard water","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/hard-water/top-tips-for-hard-water/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false}]},{"name":"Taste and smells","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/taste-and-smells/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Chlorine and disinfectant taste and smells","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/taste-and-smells/chlorine-and-disinfectant-taste-and-smells/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false}]},{"name":"Bits, stains and slime","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/bits-stains-and-slime/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Fluoride","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/fluoride/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Keeping fish","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/keeping-fish/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Water softeners","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/water-softeners/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Water quality fact sheets","anchorAttr":"href=\"/help-and-advice/drinking-water-advice/water-quality-factsheets/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Ways to save water","anchorAttr":"href=\"/help-and-advice/save-water/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Tips to help you save more by using a little less","anchorAttr":"href=\"/help-and-advice/save-water/water-saving-tips/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"In the garden","anchorAttr":"href=\"/help-and-advice/save-water/in-the-garden/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Inspirational gardens","anchorAttr":"href=\"/help-and-advice/save-water/in-the-garden/inspirational-gardens/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false},{"name":"Nature friendly gardening","anchorAttr":"href=\"/help-and-advice/save-water/in-the-garden/nature-friendly-gardening/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Wildlife and sustainability","anchorAttr":"href=\"/help-and-advice/save-water/in-the-garden/wildlife-and-sustainability/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Reuse and recycle in the garden","anchorAttr":"href=\"/help-and-advice/save-water/in-the-garden/reuse-and-recycle-in-the-garden/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false}]},{"name":"Save money, water and energy in the bathroom","anchorAttr":"href=\"/help-and-advice/save-water/in-the-bathroom/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Leaky Loo","anchorAttr":"href=\"/help-and-advice/save-water/in-the-bathroom/leaky-loo/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false},{"name":"Take the shorter shower challenge","anchorAttr":"href=\"/help-and-advice/save-water/in-the-bathroom/shower-challenge/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false}]},{"name":"In the kitchen","anchorAttr":"href=\"/help-and-advice/save-water/in-the-kitchen/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Water usage calculator","anchorAttr":"href=\"/help-and-advice/save-water/water-usage-calculator/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Water saving quiz","anchorAttr":"href=\"/help-and-advice/save-water/water-saving-quiz/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Emergencies","anchorAttr":"href=\"/help-and-advice/emergencies/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Water supply not working as it should?","anchorAttr":"href=\"/help-and-advice/emergencies/water-supply-not-working-as-it-should/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false}]},{"name":"Report a pollution","anchorAttr":"href=\"/help-and-advice/report-a-pollution/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Get ready for winter","anchorAttr":"href=\"/help-and-advice/get-ready-for-winter/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Frozen pipes","anchorAttr":"href=\"/help-and-advice/get-ready-for-winter/frozen-pipes/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false}]},{"name":"Plumbing","anchorAttr":"href=\"/help-and-advice/plumbing/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Sewer connections","anchorAttr":"href=\"/help-and-advice/plumbing/sewer-connections/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Private treatment systems","anchorAttr":"href=\"/help-and-advice/plumbing/sewer-connections/private-treatment-systems/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false},{"name":"Advice for boat owners","anchorAttr":"href=\"/help-and-advice/plumbing/sewer-connections/advice-for-boat-owners/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false}]},{"name":"Regulations","anchorAttr":"href=\"/help-and-advice/plumbing/regulations/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Apply for compliance","anchorAttr":"href=\"/help-and-advice/plumbing/regulations/apply-for-compliance/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false},{"name":"Enforcement policy","anchorAttr":"href=\"/help-and-advice/plumbing/regulations/enforcement-policy/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false}]},{"name":"Find a plumber","anchorAttr":"href=\"/help-and-advice/plumbing/find-a-plumber/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Planning some plumbing work?","anchorAttr":"href=\"/help-and-advice/plumbing/planning-some-plumbing-work/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Weirs for storage cisterns","anchorAttr":"href=\"/help-and-advice/plumbing/planning-some-plumbing-work/weirs-for-storage-cisterns/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false}]},{"name":"Burst and leaking pipes","anchorAttr":"href=\"/help-and-advice/plumbing/burst-and-leaking-pipes/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Stop tap","anchorAttr":"href=\"/help-and-advice/plumbing/burst-and-leaking-pipes/stop-tap/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false}]},{"name":"Water reuse","anchorAttr":"href=\"/help-and-advice/plumbing/water-reuse/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Checking for leaks","anchorAttr":"href=\"/help-and-advice/plumbing/checking-for-leaks/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Fixing a leak","anchorAttr":"href=\"/help-and-advice/plumbing/fixing-a-leak/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"FAQs","anchorAttr":"href=\"/global-faq/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]},{"name":"Environment","anchorAttr":"href=\"/environment/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"The story behind water","anchorAttr":"href=\"/environment/the-story-behind-our-water/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false},{"name":"River health","anchorAttr":"href=\"/environment/river-health/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Get River Positive commitments","anchorAttr":"href=\"/environment/river-health/get-river-positive-commitments/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"River restoration","anchorAttr":"href=\"/environment/river-health/river-restoration/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Chalk streams","anchorAttr":"href=\"/environment/river-health/river-restoration/chalk-streams/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false}]},{"name":"Working together","anchorAttr":"href=\"/environment/river-health/working-together-to-get-river-positive/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Citizen Science","anchorAttr":"href=\"/environment/river-health/citizen-science/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Our region's river health","anchorAttr":"href=\"/environment/river-health/our-regions-river-health/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Our network","anchorAttr":"href=\"/environment/river-health/our-regions-river-health/our-network/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false},{"name":"Inland bathing water","anchorAttr":"href=\"/environment/river-health/our-regions-river-health/inland-bathing-water/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Storm tanks","anchorAttr":"href=\"/environment/river-health/our-regions-river-health/storm-tanks/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false}]},{"name":"River biodiversity","anchorAttr":"href=\"/environment/river-health/river-biodiversity/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Meet the Essex beavers","anchorAttr":"href=\"/environment/river-health/river-biodiversity/meet-the-essex-beavers/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false},{"name":"Wetlands","anchorAttr":"href=\"/environment/river-health/river-biodiversity/wetlands/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false}]},{"name":"Nutrient Neutrality","anchorAttr":"href=\"/environment/river-health/nutrient-neutrality/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"River enquiry","anchorAttr":"href=\"/environment/river-health/river-enquiry/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Storm overflows","anchorAttr":"href=\"/environment/storm-overflows/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Storm overflow map","anchorAttr":"href=\"/environment/storm-overflows/storm-overflow-map/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false}]},{"name":"Addressing climate change","anchorAttr":"href=\"/environment/addressing-climate-change/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Carbon management","anchorAttr":"href=\"/environment/addressing-climate-change/carbon-management/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"Going electric","anchorAttr":"href=\"/environment/addressing-climate-change/going-electric/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Renewable energy","anchorAttr":"href=\"/environment/addressing-climate-change/renewable-energy/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"COP26","anchorAttr":"href=\"/environment/addressing-climate-change/cop26/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Future investments","anchorAttr":"href=\"/environment/investing-in-the-future-of-water/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Projects across our region","anchorAttr":"href=\"/environment/investing-in-the-future-of-water/projects-across-our-region/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"Finding and fixing leaks","anchorAttr":"href=\"/environment/investing-in-the-future-of-water/finding-and-fixing-leaks/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Strategic Pipeline Alliance","anchorAttr":"href=\"/environment/investing-in-the-future-of-water/strategic-pipeline-alliance/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Investing in two new reservoirs","anchorAttr":"href=\"/environment/investing-in-the-future-of-water/two-new-reservoirs/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Our commitment","anchorAttr":"href=\"/environment/investing-in-the-future-of-water/two-new-reservoirs/our-commitment-to-invest-in-new-water-infrastructure/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false},{"name":"Our wider vision","anchorAttr":"href=\"/environment/investing-in-the-future-of-water/two-new-reservoirs/infrastructure-is-a-big-part-of-our-wider-vision/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Why we need two new reservoirs","anchorAttr":"href=\"/environment/investing-in-the-future-of-water/two-new-reservoirs/why-we-need-two-new-reservoirs/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"About the new reservoirs","anchorAttr":"href=\"/environment/investing-in-the-future-of-water/two-new-reservoirs/about-the-new-reservoirs-in-lincolnshire-and-fens/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Our existing reservoirs","anchorAttr":"href=\"/environment/investing-in-the-future-of-water/two-new-reservoirs/a-look-at-our-existing-reservoirs/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"The planning process","anchorAttr":"href=\"/environment/investing-in-the-future-of-water/two-new-reservoirs/the-planning-process-and-how-you-can-have-your-say/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false}]}]},{"name":"Taking care of habitats and wildlife","anchorAttr":"href=\"/environment/taking-care-of-habitats-and-wildlife/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Supporting and protecting wildlife","anchorAttr":"href=\"/environment/taking-care-of-habitats-and-wildlife/supporting-and-protecting-wildlife/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Rapid Response Fund","anchorAttr":"href=\"/environment/taking-care-of-habitats-and-wildlife/supporting-and-protecting-wildlife/rapid-response-fund/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false,"submenu":[{"name":"Application form","anchorAttr":"href=\"/environment/taking-care-of-habitats-and-wildlife/supporting-and-protecting-wildlife/rapid-response-fund/rapid-response-application/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"5","selected":false}]}]},{"name":"Our partnerships","anchorAttr":"href=\"/environment/taking-care-of-habitats-and-wildlife/water-for-wildlife/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Our sites, nature reserves and parks","anchorAttr":"href=\"/environment/taking-care-of-habitats-and-wildlife/our-sites-nature-reserves-parks/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Enhancing the environment","anchorAttr":"href=\"/environment/enhancing-the-environment/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"RiverCare and BeachCare","anchorAttr":"href=\"/environment/enhancing-the-environment/rivercare-and-beachcare/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"Caring for our coastline","anchorAttr":"href=\"/environment/enhancing-the-environment/caring-for-our-coastline/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Bathing water performance and awards","anchorAttr":"href=\"/environment/enhancing-the-environment/caring-for-our-coastline/bathing-water-performance-and-awards/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false}]},{"name":"Our plastic pledge","anchorAttr":"href=\"/environment/enhancing-the-environment/our-plastics-pledge/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"East of England Plastics Coalition","anchorAttr":"href=\"/environment/enhancing-the-environment/our-plastics-pledge/east-of-england-plastics-coalition/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false}]}]},{"name":"Supporting our communities","anchorAttr":"href=\"/environment/supporting-our-communities/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Catchment management","anchorAttr":"href=\"/environment/supporting-our-communities/catchment-management/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"Surface water management","anchorAttr":"href=\"/environment/supporting-our-communities/surface-water-management/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Farming in our communities","anchorAttr":"href=\"/environment/supporting-our-communities/farming-in-our-communities/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"How you can help","anchorAttr":"href=\"/environment/explore-ways-you-can-help/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Reducing single use plastic","anchorAttr":"href=\"/environment/explore-ways-you-can-help/reducing-single-use-plastic/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"Periodic calculator","anchorAttr":"href=\"/environment/explore-ways-you-can-help/periodic-calculator/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"FAQs","anchorAttr":"href=\"/global-faq/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]},{"name":"Your Local Area","anchorAttr":"href=\"/your-local-area/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"Check on or report an issue","anchorAttr":"href=\"/your-local-area/report-an-issue/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false},{"name":"In your community","anchorAttr":"href=\"/your-local-area/in-your-community/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Partnerships","anchorAttr":"href=\"/your-local-area/partnerships/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"About WaterAid","anchorAttr":"href=\"/your-local-area/partnerships/about-wateraid/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Raising awareness","anchorAttr":"href=\"/your-local-area/partnerships/about-wateraid/raising-awareness/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false},{"name":"Supporting WaterAid","anchorAttr":"href=\"/your-local-area/partnerships/about-wateraid/supporting-wateraid/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false}]},{"name":"Supporting carers","anchorAttr":"href=\"/your-local-area/partnerships/carers/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Moments for Me grants","anchorAttr":"href=\"/your-local-area/partnerships/carers/moments-for-me-grants/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false},{"name":"Daniel's story","anchorAttr":"href=\"/your-local-area/partnerships/carers/carers-first-case-study-daniel/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Carla's story","anchorAttr":"href=\"/your-local-area/partnerships/carers/carers-first-case-study-carla/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Sandy's story","anchorAttr":"href=\"/your-local-area/partnerships/carers/carers-first-case-study-sandy/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false}]},{"name":"Kidney Care UK","anchorAttr":"href=\"/your-local-area/partnerships/kidney-care-uk/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Paul's story","anchorAttr":"href=\"/your-local-area/partnerships/kidney-care-uk/pauls-story/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false}]},{"name":"Scope","anchorAttr":"href=\"/your-local-area/partnerships/scope/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Flood risk partnership funding programme","anchorAttr":"href=\"/your-local-area/partnerships/flood-risk-partnership-funding-programme/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Partnering with the Skinny Jean Gardener","anchorAttr":"href=\"/your-local-area/partnerships/partnering-with-the-skinny-jean-gardener/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Our partnership with The Wild Tribe","anchorAttr":"href=\"/your-local-area/partnerships/our-partnership-with-the-wild-tribe/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Education","anchorAttr":"href=\"/your-local-area/education/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Schools","anchorAttr":"href=\"/your-local-area/education/schools/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Anglian Water Eco Advocates Award","anchorAttr":"href=\"/your-local-area/education/schools/Anglian-Water-Eco-Advocates-Award/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false},{"name":"Primary resources","anchorAttr":"href=\"/your-local-area/education/schools/primary-resources/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Secondary resources","anchorAttr":"href=\"/your-local-area/education/schools/secondary-resources/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Online STEM lessons","anchorAttr":"href=\"/your-local-area/education/schools/Online-STEM-lessons/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"SuDS for Schools","anchorAttr":"href=\"/your-local-area/education/schools/suds-for-schools/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false}]},{"name":"College of West Anglia","anchorAttr":"href=\"/your-local-area/education/college-of-west-anglia/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Community volunteering","anchorAttr":"href=\"/your-local-area/community-volunteering/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Community talks","anchorAttr":"href=\"/your-local-area/community-talks/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Community projects","anchorAttr":"href=\"/your-local-area/community-projects/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Wisbech regeneration","anchorAttr":"href=\"/your-local-area/community-projects/wisbech-regeneration/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Future Fens: The Integrated Adaptation Project","anchorAttr":"href=\"/your-local-area/community-projects/wisbech-regeneration/future-fens/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false}]},{"name":"Hello Peterborough","anchorAttr":"href=\"/your-local-area/community-projects/peterborough/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Water Industry National Environment Programme","anchorAttr":"href=\"/your-local-area/community-projects/water-industry-national-environment-programme/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Keeping Lowestoft in tip top shape","anchorAttr":"href=\"/your-local-area/community-projects/keeping-lowestoft-in-tip-top-shape/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Rutland wins the triple","anchorAttr":"href=\"/your-local-area/community-projects/rutland-wins-the-triple/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Monitoring and protecting the Deben","anchorAttr":"href=\"/your-local-area/community-projects/monitoring-and-protecting-the-deben/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Thinking innovatively at Southwold WRC","anchorAttr":"href=\"/your-local-area/community-projects/thinking-innovatively-at-southwold-wrc/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Rutland Sea Dragon","anchorAttr":"href=\"/your-local-area/rutland-sea-dragon/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Digging up the Rutland Sea Dragon","anchorAttr":"href=\"/your-local-area/rutland-sea-dragon/digging-up-the-rutland-sea-dragon/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"The science behind the Rutland ichthyosaur","anchorAttr":"href=\"/your-local-area/rutland-sea-dragon/the-science-behind-the-rutland-ichthyosaur/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"About Rutland Water","anchorAttr":"href=\"/your-local-area/rutland-sea-dragon/about-rutland-water/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"The Rutland Sea Dragon Partnership","anchorAttr":"href=\"/your-local-area/rutland-sea-dragon/the-rutland-sea-dragon-partnership/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"FAQs","anchorAttr":"href=\"/global-faq/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]}]},{"Steam":"Business","Selected":false,"ListofMenu":[{"name":"Services","anchorAttr":"href=\"/business/services/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"Switching supplier","anchorAttr":"href=\"/business/services/switching-supplier/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false},{"name":"Final effluent","anchorAttr":"href=\"/business/services/final-effluent/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Trade effluent","anchorAttr":"href=\"/business/services/trade-effluent/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Domestic waste discharge licence","anchorAttr":"href=\"/business/services/domestic-waste-discharge-licence/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"FAQs","anchorAttr":"href=\"/global-faq/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]},{"name":"Help & Advice","anchorAttr":"href=\"/business/help-and-advice/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"Water fittings regulations","anchorAttr":"href=\"/business/help-and-advice/water-fittings-regulations/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Reduced pressure zone valves","anchorAttr":"href=\"/business/help-and-advice/water-fittings-regulations/reduced-pressure-zone-valves/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false}]},{"name":"Working with farmers","anchorAttr":"href=\"/business/help-and-advice/working-with-farmers/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Meet the team","anchorAttr":"href=\"/business/help-and-advice/working-with-farmers/meet-the-team/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"Our projects","anchorAttr":"href=\"/business/help-and-advice/working-with-farmers/our-projects/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Drain testing","anchorAttr":"href=\"/business/help-and-advice/working-with-farmers/our-projects/drain-testing/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false},{"name":"Catchment scale soil sampling","anchorAttr":"href=\"/business/help-and-advice/working-with-farmers/our-projects/catchment-scale-soil-sampling/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Re-opening of Winterton Water Treatment Works","anchorAttr":"href=\"/business/help-and-advice/working-with-farmers/our-projects/re-opening-of-winterton-water-treatment-works/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Methods to reduce risk of spills","anchorAttr":"href=\"/business/help-and-advice/working-with-farmers/our-projects/methods-to-reduce-risk-of-spills/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Clopyralid survey","anchorAttr":"href=\"/business/help-and-advice/working-with-farmers/our-projects/clopyralid-survey/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Soil health monitoring in North Lincolnshire","anchorAttr":"href=\"/business/help-and-advice/working-with-farmers/our-projects/soil-health-monitoring-in-north-lincolnshire/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Soil and nutrients","anchorAttr":"href=\"/business/help-and-advice/working-with-farmers/our-projects/soil-and-nutrients/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Amenity, Equine and Garden","anchorAttr":"href=\"/business/help-and-advice/working-with-farmers/our-projects/amenity-equine-and-garden/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false}]},{"name":"Supporting farmers to care for rivers","anchorAttr":"href=\"/business/help-and-advice/working-with-farmers/supporting-farmers-to-care-for-rivers/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"FAQs","anchorAttr":"href=\"/global-faq/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Leakage advice for businesses","anchorAttr":"href=\"/business/help-and-advice/leakage-advice/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Ways to save water for your business","anchorAttr":"href=\"/business/help-and-advice/ways-to-save-water-for-your-business/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Business Partnership Fund","anchorAttr":"href=\"/business/help-and-advice/ways-to-save-water-for-your-business/business-partnership-fund/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false}]}]},{"name":"Network protection","anchorAttr":"href=\"/business/network-protection/network-protection/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"Network protection","anchorAttr":"href=\"/business/network-protection/network-protection/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false},{"name":"Circular economy","anchorAttr":"href=\"/business/network-protection/circular-economy/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Partnerships","anchorAttr":"href=\"/business/network-protection/circular-economy/partnerships/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false}]},{"name":"Food Service Establishments","anchorAttr":"href=\"/business/network-protection/food-service-establishments/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Fats Oils Grease","anchorAttr":"href=\"/business/network-protection/food-service-establishments/fats-oils-grease/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"Grease traps","anchorAttr":"href=\"/business/network-protection/food-service-establishments/grease-traps/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Recharges explained","anchorAttr":"href=\"/business/network-protection/food-service-establishments/recharges-explained/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Training","anchorAttr":"href=\"/business/network-protection/food-service-establishments/training/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Protecting the community and environment","anchorAttr":"href=\"/business/network-protection/protecting-the-community-and-environment/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]}]},{"Steam":"Developing","Selected":false,"ListofMenu":[{"name":"Planning & Capacity","anchorAttr":"href=\"/developing/planning--capacity/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"How to apply","anchorAttr":"href=\"/developing/planning--capacity/how-to-apply/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false},{"name":"Asset encroachment","anchorAttr":"href=\"/developing/planning--capacity/asset-encroachment/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Guidance Notes","anchorAttr":"href=\"/developing/planning--capacity/guidance-notes/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Industrial","anchorAttr":"href=\"/developing/planning--capacity/industrial/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Nutrient neutrality","anchorAttr":"href=\"/developing/planning--capacity/nutrient-neutrality/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Planning services","anchorAttr":"href=\"/developing/planning--capacity/planning-services/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Surface Water Risk Management","anchorAttr":"href=\"/developing/planning--capacity/surface-water-risk-management/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Aligning Process to Risk","anchorAttr":"href=\"/developing/planning--capacity/surface-water-risk-management/aligning-process-to-risk/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"No POC - Discharge to watercourse and / or infiltration","anchorAttr":"href=\"/developing/planning--capacity/surface-water-risk-management/aligning-process-to-risk/no-poc---discharge-to-watercourse-and--or-infiltration/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false},{"name":"NO POC determined - No SW sewer available","anchorAttr":"href=\"/developing/planning--capacity/surface-water-risk-management/aligning-process-to-risk/no-poc-determined---no-sw-sewer-available/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"New surface area draining to an existing SW sewer","anchorAttr":"href=\"/developing/planning--capacity/surface-water-risk-management/aligning-process-to-risk/new-surface-area-draining-to-an-existing-sw-sewer/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"New surface area draining to an existing FW sewer","anchorAttr":"href=\"/developing/planning--capacity/surface-water-risk-management/aligning-process-to-risk/new-surface-area-draining-to-an-existing-fw-sewer/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"New surface area draining to an existing combined sewer","anchorAttr":"href=\"/developing/planning--capacity/surface-water-risk-management/aligning-process-to-risk/new-surface-area-draining-to-an-existing-combined-sewer/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Additional surface area draining to a SW sewer via an existing POC","anchorAttr":"href=\"/developing/planning--capacity/surface-water-risk-management/aligning-process-to-risk/additional-surface-area-draining-to-a-sw-sewer-via-an-existing-poc/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Changed surface area draining to a Combined via an existing POC","anchorAttr":"href=\"/developing/planning--capacity/surface-water-risk-management/aligning-process-to-risk/changed-surface-area-draining-to-a-combined-via-an-existing-poc/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Diverting existing surface drainage from an existing Combined POC to SW via a new SW POC","anchorAttr":"href=\"/developing/planning--capacity/surface-water-risk-management/aligning-process-to-risk/diverting-existing-surface-drainage-from-an-existing-combined-poc-to-sw-via-a-new-sw-poc/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Minor Applications – Developments of <½ hectare / <10 houses draining to an existing SW sewer","anchorAttr":"href=\"/developing/planning--capacity/surface-water-risk-management/aligning-process-to-risk/minor-applications--developments-of--hectare--10-houses-draining-to-an-existing-sw-sewer/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Change of use, not entailing an increase in drainage surface area","anchorAttr":"href=\"/developing/planning--capacity/surface-water-risk-management/aligning-process-to-risk/-change-of-use-not-entailing-an-increase-in-drainage-surface-area/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false}]},{"name":"Minimum Information","anchorAttr":"href=\"/developing/planning--capacity/surface-water-risk-management/minimum-information/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Surface Water Drainage Impact Assessment","anchorAttr":"href=\"/developing/planning--capacity/surface-water-risk-management/surface-water-drainage-impact-assessment/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Local Plans and Nationally Significant Infrastructure Projects","anchorAttr":"href=\"/developing/planning--capacity/SGI/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"SuDS Design and Construction Guidance","anchorAttr":"href=\"/developing/planning--capacity/SGI/suds-design-and-construction-guidance/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false}]},{"name":"What we do","anchorAttr":"href=\"/developing/planning--capacity/planning-and-capacity/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Environmental Incentive Scheme","anchorAttr":"href=\"/developing/planning--capacity/environmental-incentive-scheme/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]},{"name":"Water Services","anchorAttr":"href=\"/developing/water-services/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"Water Connections","anchorAttr":"href=\"/developing/water-services/five-steps/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Before you apply for your water connection","anchorAttr":"href=\"/developing/water-services/five-steps/before-you-apply-for-your-water-connection/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"Field supply","anchorAttr":"href=\"/developing/water-services/five-steps/field-supply/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"How to lay your pipework","anchorAttr":"href=\"/developing/water-services/five-steps/how-to-lay-your-pipework/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Replacement water connection","anchorAttr":"href=\"/developing/water-services/five-steps/replacement-water/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Standpipe hire","anchorAttr":"href=\"/developing/water-services/five-steps/standpipe-hire/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Temporary Building Supply","anchorAttr":"href=\"/developing/water-services/five-steps/temporary-building-supply/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Traffic Management","anchorAttr":"href=\"/developing/water-services/five-steps/traffic-management/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Road Closures","anchorAttr":"href=\"/developing/water-services/five-steps/road-closures/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Summer Road Closures","anchorAttr":"href=\"/developing/water-services/five-steps/road-closures/summer-road-closures/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false}]},{"name":"Water Connections Calculator","anchorAttr":"href=\"/developing/water-services/five-steps/water-connections-calculator/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Mains engineering","anchorAttr":"href=\"/developing/water-services/new-water-mains/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Water main diversion","anchorAttr":"href=\"/developing/water-services/water-mains-diversion/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"DART","anchorAttr":"href=\"/developing/water-services/dart/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Approved plumber / Contractor","anchorAttr":"href=\"/developing/water-services/approved-plumbers/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"APLUS Approved Sectors","anchorAttr":"href=\"/developing/water-services/approved-plumbers/approved-sectored-contractor/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"APLUS Approved Plumbers","anchorAttr":"href=\"/developing/water-services/approved-plumbers/aplus-approved-plumbers/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Water fittings regulations","anchorAttr":"href=\"/developing/water-services/water-fittings-regulations/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Water reuse and solar hot water systems","anchorAttr":"href=\"/developing/water-services/water-fittings-regulations/water-reuse-and-solar-hot-water-systems/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false}]},{"name":"Locating our assets","anchorAttr":"href=\"/developing/water-services/locating-our-assets/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Contaminated land","anchorAttr":"href=\"/developing/water-services/contaminated-land/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Fire guidance","anchorAttr":"href=\"/developing/water-services/fire-guidance/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"We value your feedback","anchorAttr":"href=\"/developing/water-services/development-services-feedback/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Guidance notes for Water","anchorAttr":"href=\"/developing/water-services/guidance-notes/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]},{"name":"Drainage Services","anchorAttr":"href=\"/developing/drainage-services/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"Connect to the sewer network","anchorAttr":"href=\"/developing/drainage-services/connect-to-sewer-network/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"First time sewerage system - S101A","anchorAttr":"href=\"/developing/drainage-services/connect-to-sewer-network/first-time-sewerage-system---s101a/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"Methods of direct sewer connections","anchorAttr":"href=\"/developing/drainage-services/connect-to-sewer-network/sewer-connection-methods/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Vacuum Sewer","anchorAttr":"href=\"/developing/drainage-services/connect-to-sewer-network/vacuum-sewer/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Building over or near a public sewer","anchorAttr":"href=\"/developing/drainage-services/building-over-or-near-our-assets/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Diverting a public sewer","anchorAttr":"href=\"/developing/drainage-services/diverting-a-public-sewer/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Designing a public sewer","anchorAttr":"href=\"/developing/drainage-services/designing-a-public-sewer/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Requisition of a public sewer","anchorAttr":"href=\"/developing/drainage-services/requisition-of-a-public-sewer/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Sewer adoptions","anchorAttr":"href=\"/developing/drainage-services/sewer-adoptions/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Bond Waiver","anchorAttr":"href=\"/developing/drainage-services/sewer-adoptions/bond-waiver/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"Codes for Adoption","anchorAttr":"href=\"/developing/drainage-services/sewer-adoptions/codes-for-adoption/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Guidance on Deeds","anchorAttr":"href=\"/developing/drainage-services/sewer-adoptions/guidance-on-deeds/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Land Registry Plans","anchorAttr":"href=\"/developing/drainage-services/sewer-adoptions/land-registry-plans/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Legal fees","anchorAttr":"href=\"/developing/drainage-services/sewer-adoptions/legal-fees/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Locating our assets","anchorAttr":"href=\"/developing/drainage-services/locating-our-assets/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Sustainable surface water drainage","anchorAttr":"href=\"/developing/drainage-services/sustainable-drainage-systems/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Surface water policy","anchorAttr":"href=\"/developing/drainage-services/sustainable-drainage-systems/surface-water-policy/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false}]},{"name":"Sewerage contractors","anchorAttr":"href=\"/developing/drainage-services/sewerage-contractors/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Legal & Telemetry","anchorAttr":"href=\"/developing/drainage-services/legal-agreements/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Important Notice","anchorAttr":"href=\"/developing/drainage-services/legal-agreements/important-notice/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"Ten steps to telemetry","anchorAttr":"href=\"/developing/drainage-services/legal-agreements/telemetry/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Guidance notes for Drainage","anchorAttr":"href=\"/developing/drainage-services/guidance-notes/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"We value your feedback","anchorAttr":"href=\"/developing/drainage-services/development-services-feedback/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]},{"name":"Self-lay","anchorAttr":"href=\"/developing/self-lay/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"Get connected","anchorAttr":"href=\"/developing/self-lay/get-connected/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false},{"name":"Self-lay","anchorAttr":"href=\"/developing/self-lay/self-lay/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Self Lay Engagement Event","anchorAttr":"href=\"/developing/self-lay/self-lay-engagement-event/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Self Lay - Weekly Whereabouts","anchorAttr":"href=\"/developing/self-lay/weekly-whereabouts/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"DART","anchorAttr":"href=\"/developing/self-lay/dart/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Self-lay meter fits","anchorAttr":"href=\"/developing/self-lay/self-lay-meter-fits/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Codes for Adoption","anchorAttr":"href=\"/developing/self-lay/codes-for-adoption/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Guidance Notes","anchorAttr":"href=\"/developing/self-lay/guidance-notes/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]},{"name":"NAVs","anchorAttr":"href=\"/developing/new-appointments--variations/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"New Appointments and Variations (NAVs)","anchorAttr":"href=\"/developing/new-appointments--variations/new-appointments-and-variations2/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false},{"name":"DART","anchorAttr":"href=\"/developing/new-appointments--variations/dart/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]},{"name":"Further Information","anchorAttr":"href=\"/developing/help-and-advice/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"What are you planning?","anchorAttr":"href=\"/developing/help-and-advice/what-are-you-planning2/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Building a new home","anchorAttr":"href=\"/developing/help-and-advice/what-are-you-planning2/building-a-new-home/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"Developing a new apartment block","anchorAttr":"href=\"/developing/help-and-advice/what-are-you-planning2/developing-a-new-apartment-block/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Developing a new non-household site","anchorAttr":"href=\"/developing/help-and-advice/what-are-you-planning2/developing-a-new-non-household-site/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Developing a new residential site","anchorAttr":"href=\"/developing/help-and-advice/what-are-you-planning2/developing-a-new-site/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Home renovations","anchorAttr":"href=\"/developing/help-and-advice/what-are-you-planning2/home-renovations/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Replacing my existing water supply","anchorAttr":"href=\"/developing/help-and-advice/what-are-you-planning2/replacing-my-existing-supply/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Charges Information","anchorAttr":"href=\"/developing/help-and-advice/services-and-charges/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Charges Update","anchorAttr":"href=\"/developing/help-and-advice/services-and-charges/charges-update/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"Annual Charges","anchorAttr":"href=\"/developing/help-and-advice/services-and-charges/services-and-charges2/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Charging Arrangements Consultation","anchorAttr":"href=\"/developing/help-and-advice/services-and-charges/charging-arrangements-consultation/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"DART","anchorAttr":"href=\"/developing/help-and-advice/services-and-charges/dart/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Environmental Incentive Scheme","anchorAttr":"href=\"/developing/help-and-advice/services-and-charges/environmental-incentive-scheme/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Water Connections Calculator","anchorAttr":"href=\"/developing/help-and-advice/services-and-charges/water-connections-calculator/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Contact Development Services","anchorAttr":"href=\"/developing/help-and-advice/development-services-contacts/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Traffic Management","anchorAttr":"href=\"/developing/help-and-advice/traffic-management/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Our performance","anchorAttr":"href=\"/developing/help-and-advice/our-performance/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Application forms","anchorAttr":"href=\"/developing/help-and-advice/application-forms/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"General guidance notes","anchorAttr":"href=\"/developing/help-and-advice/guidance-notes/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"We value your feedback","anchorAttr":"href=\"/developing/help-and-advice/development-services-feedback/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]}]},{"Steam":"Corporate","Selected":false,"ListofMenu":[{"name":"About Us","anchorAttr":"href=\"/corporate/about-us/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"About Anglian Water","anchorAttr":"href=\"/corporate/about-us/about-anglian-water/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Our charges","anchorAttr":"href=\"/corporate/about-us/about-anglian-water/our-charges/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"Group structure","anchorAttr":"href=\"/corporate/about-us/about-anglian-water/group-structure/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Recognition","anchorAttr":"href=\"/corporate/about-us/about-anglian-water/recognition/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Regulators","anchorAttr":"href=\"/corporate/about-us/about-anglian-water/regulators/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Governance","anchorAttr":"href=\"/corporate/about-us/about-anglian-water/governance/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Sustainability","anchorAttr":"href=\"/corporate/about-us/about-anglian-water/sustainability/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Management systems","anchorAttr":"href=\"/corporate/about-us/about-anglian-water/management-systems/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Research & Innovation","anchorAttr":"href=\"/corporate/about-us/about-anglian-water/innovation/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Our Purpose","anchorAttr":"href=\"/corporate/about-us/our-purpose/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Environmental, social and corporate governance","anchorAttr":"href=\"/corporate/about-us/our-purpose/environmental-social-and-corporate-governance/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"Our Values","anchorAttr":"href=\"/corporate/about-us/our-purpose/our-values/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Our business model","anchorAttr":"href=\"/corporate/about-us/our-purpose/our-business-model/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"UN Sustainable Development Goals","anchorAttr":"href=\"/corporate/about-us/our-purpose/un-sustainable-development-goals/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false}]},{"name":"Suppliers","anchorAttr":"href=\"/corporate/about-us/suppliers/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Legal","anchorAttr":"href=\"/corporate/about-us/legal/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false,"submenu":[{"name":"Insurance certificates","anchorAttr":"href=\"/corporate/about-us/legal/insurance-certificates/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"3","selected":false},{"name":"Privacy notice","anchorAttr":"href=\"/corporate/about-us/legal/privacy-notice/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false},{"name":"Data sharing","anchorAttr":"href=\"/corporate/about-us/legal/data-sharing/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"3","selected":false,"submenu":[{"name":"Information requests","anchorAttr":"href=\"/corporate/about-us/legal/data-sharing/information-requests/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"4","selected":false},{"name":"Environmental Information Requests","anchorAttr":"href=\"/corporate/about-us/legal/data-sharing/environmental-information-requests/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false},{"name":"Open Data","anchorAttr":"href=\"/corporate/about-us/legal/data-sharing/open-data/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"4","selected":false}]}]},{"name":"Media","anchorAttr":"href=\"/corporate/about-us/media/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"External Engagement","anchorAttr":"href=\"/corporate/about-us/externalengagement/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"FAQs","anchorAttr":"href=\"/global-faq/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]},{"name":"Plans and Reports","anchorAttr":"href=\"/corporate/plans-and-reports/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"1","selected":false,"submenu":[{"name":"Financial and Regulatory Plans & Reports","anchorAttr":"href=\"/corporate/plans-and-reports/financial-and-regulatory/\"","listAttr":"class=\"mega-dropdownmenu open\"","megaSubMenulevel":"2","selected":false},{"name":"Customer and Community Plans & Reports","anchorAttr":"href=\"/corporate/plans-and-reports/customer-and-community/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Water Resources Plans & Reports","anchorAttr":"href=\"/corporate/plans-and-reports/water-resources/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Reports search","anchorAttr":"href=\"/corporate/plans-and-reports/reports-search/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Annual Integrated Report","anchorAttr":"href=\"/corporate/plans-and-reports/annual-integrated-report/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Environment Plans & Reports","anchorAttr":"href=\"/corporate/plans-and-reports/environment/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Our Plan 2025 to 2030","anchorAttr":"href=\"/corporate/plans-and-reports/our-plan-2025-to-2030-pr24/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false},{"name":"Being Transparent","anchorAttr":"href=\"/corporate/plans-and-reports/being-transparent/\"","listAttr":"class=\"mega-dropdownmenu\"","megaSubMenulevel":"2","selected":false}]}]}]

;

Welcome

For water and sewerage queries and emergencies, we're open 24 hours a day, 7 days a week.

You can report emergencies to 03457 145 145 or online through our Report an issue page.

Our billing and general enquiries number is 03457 919 155 and we're open Monday to Saturday including bank holidays.

For our latest opening hours, you can find more details on our Contact us page.